I'd say that we should add a customer survey so users can give feedback to the Snap team about their experience on the site. This would be great in improving the Snap website based on the community's suggestions and thoughts.
That can already be done with the forum.
Sometimes users have a lot of time to think about what other people should do. 
Yes, but what if they're people who don't have accounts?
Then they can create an account...?
You can give feedback on the forums, but that is restricted to people with Snap accounts. Anyone can answer customer survey no matter if they have an account or not.
Yeah, but how hard is it to get a Snap! account?
And anyone with an email can create an account pretty quickly.
Plus, sending feedback on the forum is better, because with customer surveys, you usually never get a response, which is absolutely not the case on a forum, because you usually get a response.
Yes, but customer surveys can also be very useful.
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