Project Won't Load

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What's problem you are encountering?
I have a student whose project won't load. When he attempts to load it he gets the error
Load failed error expected to close pentrails

The student is using Safari on a Mac.

What have you tried that didn't work?
Tried a hard refresh on Snap. Tried restarting the computer. Tried recovering the project. Same error every time.

Post a project example, link, or screenshot:

Likely related to cloud issues that Jens wrote here and offered some solutions (should be fixed now) This Morning's Cloud Saving & Loading Issues

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